Satisfaction
Patient surveys are a useful tool for evaluating the Lighthouse Surgery Center (LSC) patient experience, measuring loyalty, identifying areas for improvement and assessing the effectiveness of improvement efforts. Our surgery center utilizes the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS) administered through Press Ganey. Prior to OAS CAHPS, there was no standardized survey instrument to assess patient experience across outpatient surgical care facilities. By utilizing this survey, it allows our patients an objective and meaningful comparison of our measures against those of other surgical centers.
Measure |
LSC Score 2020 |
LSC Score 2021 |
LSC Score 2022 |
LSC Score 2023 YTD |
Press Ganey (National Benchmark) 2023 YTD |
Number of Surveys Received |
507 |
1054 |
1195 |
492 |
3254 |
Facility Rating |
93% |
95% |
94% |
96% |
90% |
Would you recommend this facility to your friends and family? |
95% |
95% |
95% |
95% |
88% |
Overall Communication |
93% |
95% |
94% |
95% |
92% |
Overall Treatment |
99% |
99% |
99% |
99% |
97% |
Overall Discharge Process |
97% |
97% |
98% |
97% |
97% |
Awards
Patient SatisfactionThe Guardian of Excellence Award® honors organizations that perform in the top 5% of healthcare organizations for patient experience, employee engagement, physician engagement or clinical quality performance in one year. Lighthouse Surgery Center was recognized with this honor for our top performance in 2022.
|
QualityThe highest performing surgery centers on the Leapfrog ASC Survey are recognized annually with the prestigious Leapfrog Top ASC award. The award is based on excellence in upholding quality standards across several areas of patient care. This includes staffing, hand hygiene, infection rates, practices for safer surgery, and error prevention. Lighthouse Surgery Center was awarded this honor in recognition of our high standard of care in 2022.
|
LocationDirectionsLighthouse Surgery Center is conveniently located in Hartford, CT across the street from St. Francis Hospital.
|
Parking
Complimentary parking is located directly in front of the surgery center in a private lot. Patient drop off is on your right immediately upon entrance to the facility.
|
Local Accommodations
The Capitol Hotel has extended a special rate for Lighthouse patients and families traveling to us from afar. If you would like to book a room, please use this link.
|
Lighthouse Surgery Center is located immediately adjacent to St Francis Medical Center, in the event of an emergency, all patients have immediate access to the hospital.
